Newsletters

What’s Your Personal Brand?

We live in an ever increasingly connected world, where work-life balance is more off balance than balanced, and the line between the personal and professional is forever blurred. And because this is our world, it is imperative that individuals step back and consider a few things- namely your personal brand. Social media has become both a […]

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The End…Or Is It?

It’s almost the end of 2016- can you believe it?! As we all start to wrap up the year, it’s important to keep in mind that, while the end is near, we still have a month to go! I watch a lot of people coast through December, their minds only on January, thinking: “I’ll do […]

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A Message on Hurricane Matthew

I am writing this at 5:30AM on Thursday, October 6, 2016 as Hurricane Matthew bears down on Florida. This morning I woke up even earlier, 3:40AM, and was not able to go back to sleep. I am preoccupied with the impending storm as my wife and 3-year-old son are sound asleep. It’s not anxiety I […]

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The Importance of Vacation

My family and I recently got back from a weeklong vacation to the Florida Keys. Since we have been back, I have noticed a few things: I feel rejuvenated, energized, less stressed, and refocused. All you have to do is look at the Harvard Business Review on Inc.com, or any number of other publications, and […]

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Employee Engagement Equals Great Customer Service

I woke up at 4:45 this morning with too many thoughts and a two-part question in my mind: What creates great customer service, and why has this diminished so much over the years? The answer, I think, is not so apparent, and one that we as employers and employees must reflect upon. Especially because the […]

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How to Grow Your Business

How does one grow a business in a non-commoditized industry, or for that matter, in a commoditized industry? Simple: SERVICE! As I run around our world, the one thing that has become crystal clear is that good customer service is nearly lost, taking with it any personal or corporate responsibility (the one is dependent on […]

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Time to Reflect

Another year has passed and we are well on our way in 2016. Is it just me, or does it seem like each year passes by faster and faster? As I look back on personal and professional accomplishments in 2015, and consider goals for 2016, I am reminded of something: the importance of reflection. I’m […]

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Honesty in the Age of the Politically Correct

Like him or not, businessman, entertainer and now, presidential candidate Donald Trump has seemingly hit a vein with voters: disdain for political correctness and a desire for frankness. We live in an age where we are constantly told that certain words and phrases are offensive. And we work in environments where the Human Resources’ standard […]

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How Well Do You Know Your Financial Numbers?

There are 2 shows on TV that I thoroughly enjoy: The Profit on CNBC and ABC’s Shark Tank. If you are in business, which you more than likely are, I highly recommend you watch a few episodes. Viewers get the opportunity to look inside a “failing” business or hear a pitch from a business in need […]

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Personal Growth

According to research, about 90% of people who set New Year’s Resolutions have already abandoned them. Meaning that, unfortunately, personal or professional growth has again been put on the back burner. The daily demands of life have tricked us into thinking that we are too busy to devote time to growth, regardless of how important […]

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