Customer Spotlight: Kissimmee, Florida

spotlight kissimmee floridaJoe Taylor Restoration is privileged to often receive wonderful google reviews from our customers. But we also submit and receive back a Certificate of Satisfaction (COS) for every customer once a job is complete in order to ensure that we have met, and even exceeded their expectations.

This month, our Customer Spotlight is on one such glowing customer COS submitted by John in Kissimmee, Florida:

I don’t think we’ve ever been more impressed with a company before from start to finish. From our first contact with the adjuster, Mr. Hector Marion, to his team for the mold remediation – with the team of Carlos, Cesar & Maria, all very professional & caring. I also would be amiss without mentioning the times I called to follow up with something from the (Delray) office. All were very polite & professional with any concerns we had. I rarely write reviews but really felt a need to give credit to such an outstanding job. My background has been in Law Enforcement & Martial Arts , but I also have been a Realtor. I would highly recommend Joe Taylor Restoration & Adjuster Mr. Hector Marion & his remediation team. In closing, it’s nice to deal with an honorable & respectful company which sometimes seems to be rare in this climate.

Thank YOU, John, for your appreciation not only of the mold remediation team in the Central Florida Office, but for the customer service team in our Delray Office.

This Customer Spotlight Kissimmee, Florida highlights some of the most important things to our company: that we provide our customers with a positive service experience that is unlike any other company, and that our team and our company displays characteristics like “professional, caring, polite, honorable and respectful.”

If you or your customers experience a water, fire, mold, or biohazard emergency, please do not hesitate to contact us. It is our goal to do an exemplary job every time, resulting in Certificates of Satisfaction like this one, and more Customer Spotlights in the future.