Customer Spotlight: Land O’ Lakes, Florida

spotlight land o' lakesThe month of September is at its end, bringing with it the arrival of the Joe Taylor Restoration Customer Spotlight: Land O’ Lakes, Florida. This particular spotlight not only highlights our home restoration Tampa Office and one of our outstanding team members, Bob, but also our damage restoration company’s convenient and effective communication with our insurance carrier partners.

Our spotlight customer, Patricia, wrote:

Bob and crew were prompt in responding to the initial call from the insurance company, and very courteous, professional and efficient when setting up the equipment to mitigate the water damage in our home.

Bob was very well informed in this process and communicated extremely well with me to explain the details of what would happen from start to finish.

He was also dealing directly with the insurance company to avoid us being put in the middle. This was very helpful and appreciated by me since this was a difficult thing to go through with our home being flooded.

Bob checked on the equipment almost daily and gave me regular updates. Upon removal of the equipment, Bob had continued to keep in touch with me to make sure everything was going ok. This company is lucky to have someone like Bob dealing with the customers during these difficult times. Thanks again for your service.

Patricia mentioned several things in her review that Joe Taylor Restoration is fully committed to in order to provide the best possible customer service:

  • We promise that our technicians will explain in detail every step of the recovery process as it pertains to the damaged property.
  • We will provide a comprehensive estimate, including photographs and properly completed forms, to the property owner and the insurance carrier.
  • We will communicate all pertinent information directly to the agent or adjuster over the course of the remediation, and submit required paperwork within 48 hours of job completion.

We love to make our customers’ lives easier, especially during difficult circumstances, like water damage. And according to Patricia, we did just that.

If you’re looking for an emergency restoration company with rave reviews including professionalism, punctuality, quality, responsiveness, and value, then look no further than Joe Taylor Restoration. We would love to help you or your customers with all water, fire, mold and biohazard related needs, while providing the very best customer service in the process.