Customer Spotlight: Tampa Florida- Second Floor Water Damage

second floor water damageIt’s a beautiful time of year in sunny Florida. The team at Joe Taylor Restoration (JTR) is enjoying the weather, and the satisfaction of helping our customers in their time of need. One such customer, Jay, who recently experienced second floor water damage, is the subject of this month’s Customer Spotlight: Tampa, Florida.

Overwhelmed and frustrated, Jay was relieved when JTR arrived and took control of the situation, working quickly with great expertise to address the water damage. Jay was thrilled that we even communicated “seamlessly” with his insurance company so as to relieve more of his stress.

We had a water loss on the second floor of our home that caused significant damage. Joe Taylor Restoration arrived quickly after being called and stayed for many hours on a Sunday to mitigate as much damage as possible.

Throughout the drying process they were communicative, respectful, and understanding. They came to my home daily to take readings, adjust equipment, and keep me apprised of the situation.

They worked seamlessly with my insurance company, taking one potential stressor from me.

The work they did was excellent, and they understood the goal of saving as much as they could and causing as little disruption as possible.

We had one small issue and they resolved it immediately. They were top notch the entire way through.

I hope to never have a loss again, but should it occur, they will be my first call. I would recommend them to anyone who needs restoration services.

Second floor water damage can wreak havoc on a home, condo, or commercial building. Water quickly spreads from the site of the second floor loss throughout a portion of that floor, and then proceeds downward to the ceiling and perhaps more of the first floor. As discussed by Jay, this type of water loss can be quite significant. Because of our experience and our relationship with Jay’s insurance carrier, we were able to put his mind at ease and turn a bad situation around.

At JTR, we strive to provide an unmatched service experience in every instance. If you or one of your customers are in need of water, fire, mold or biohazard damage restoration services, do not hesitate to contact us! We promise to handle each job with the utmost professionalism and care, bringing relief to our customers and restoring properties to their pre-loss condition.