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Customer Spotlight: Jacksonville, Florida- Smoke and Soot Damage

soot damageKitchen fires  can be awful for many reasons, but particularly because the fire, smoke, and soot damage is rarely confined to the kitchen. The smoke and soot left by a fire can permeate walls, ceilings, and floors, causing fire odor and damage all throughout the property.

Jennifer recently experienced this troubling ordeal when a kitchen fire left smoke and soot damage all over her home in Jacksonville, Florida. She was totally overwhelmed with the mess the fire left. So she was beyond grateful to Joe Taylor Restoration’s (JTR) team for not only making the whole situation more bearable, but for completely taking care of the smoke and soot damage.

After a kitchen fire, my home insurance company said I would be contacted by someone to help me with clean up. Joe Taylor Restoration contacted me quickly to get started with the process of getting my house cleaned out.

I was so overwhelmed- the house was a mess. It smelled horrible from the smoke, and there was black soot everywhere. The entire team from Joe Taylor Restoration was amazing! I cannot speak highly enough of them! They were friendly, courteous and professional.

They immediately came in and put HEPA fans in place, explained the entire process to me, made sure all of my questions were answered, and provided me with business cards and phone numbers in case I had any questions during the entire process or even after they left.

The team who cleaned was phenomenal! If you have ever seen black soot from a fire, you would understand the mess they had to clean. These guys did it- from walls, to light fixtures, to blinds, everything! (And they were very respectful of my property!) This team really made a horrible situation bearable for me. Thank you to Ken, Manuel, Alirio and especially Kyle Morgan who I know I drove crazy with all my questions! You guys rock!!


As with Jennifer’s case, smoke and soot damage can be completely devastating for a property owner and a total mess! Thankfully, JTR is well-versed in all things fire, smoke and soot damage. Our technicians are fully trained to handle fire damage cleanup no matter what type of fire occurred.

JTR is also fully committed to providing the best possible customer service. As Jennifer mentioned, our team will always ensure that our customers understand the entire fire damage restoration process as it relates to their property.

Fire damage, including smoke and soot damage, can be formidable for any property owner. But so can water, mold or biohazard damage. Let JTR help! If you or one of your customers are in need of restoration services, do not hesitate to contact Joe Taylor Restoration. We will answer all your questions, treat your home or business with great respect, and complete the job with the highest proficiency.

PROVIDING AN UNMATCHED SERVICE EXPERIENCE®

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