When Less is More

More options, more choices, more of everything. With “more” being the phrase of the decade, when is less better? While Coke now gives you the ability to choose over 100 different drink options at many of their fountain machines, we have kept things much simpler. I thought that with Hurricane Isaac leaving us in his

Debunking Industry Rumors Concerning Claims

While reading up on the latest industry news, I come across some interesting articles and websites. One article titled Insurance Agents Don’t Get Paid to Handle Claims – They Only Get Paid to Sell You Policies. While the article sounded harmless enough, I was surprised, to say the least, by what I read. Let me

Turning Relationships into Sales

Recently, I read an article on the Harvard Business Review concerning sales. The subject was how to turn relationships into sales. Being in a role in which I assist insurance carriers and agencies as they drive down costs and improve upon customer service retention, I thought back on numerous conversations I have had with agency

Decreasing Your Claims Loss Ratios

Following up on last month’s newsletter regarding customer service and customer retention, this month we will discuss decreasing your claims loss ratios.  All insurance carriers are now looking heavily into claims loss ratios on an agent level, and sometimes those ratios play a big role in how commissions are paid to the agent and future