The Importance of Vacation

My family and I recently got back from a weeklong vacation to the Florida Keys. Since we have been back, I have noticed a few things: I feel rejuvenated, energized, less stressed, and refocused. All you have to do is look at the Harvard Business Review on, or any number of other publications, and

Employee Engagement Equals Great Customer Service

I woke up at 4:45 this morning with too many thoughts and a two-part question in my mind: What creates great customer service, and why has this diminished so much over the years? The answer, I think, is not so apparent, and one that we as employers and employees must reflect upon. Especially because the

How to Grow Your Business

How does one grow a business in a non-commoditized industry, or for that matter, in a commoditized industry? Simple: SERVICE! As I run around our world, the one thing that has become crystal clear is that good customer service is nearly lost, taking with it any personal or corporate responsibility (the one is dependent on

Time to Reflect

Another year has passed and we are well on our way in 2016. Is it just me, or does it seem like each year passes by faster and faster? As I look back on personal and professional accomplishments in 2015, and consider goals for 2016, I am reminded of something: the importance of reflection. I’m

Honesty in the Age of the Politically Correct

Like him or not, businessman, entertainer and now, presidential candidate Donald Trump has seemingly hit a vein with voters: disdain for political correctness and a desire for frankness. We live in an age where we are constantly told that certain words and phrases are offensive. And we work in environments where the Human Resources’ standard