The End…Or Is It?

It’s almost the end of 2016- can you believe it?! As we all start to wrap up the year, it’s important to keep in mind that, while the end is near, we still have a month to go! I watch a lot of people coast through December, their minds only on January, thinking: “I’ll do

A Message on Hurricane Matthew

I am writing this at 5:30AM on Thursday, October 6, 2016 as Hurricane Matthew bears down on Florida. This morning I woke up even earlier, 3:40AM, and was not able to go back to sleep. I am preoccupied with the impending storm as my wife and 3-year-old son are sound asleep. It’s not anxiety I

The Importance of Vacation

My family and I recently got back from a weeklong vacation to the Florida Keys. Since we have been back, I have noticed a few things: I feel rejuvenated, energized, less stressed, and refocused. All you have to do is look at the Harvard Business Review on, or any number of other publications, and

Employee Engagement Equals Great Customer Service

I woke up at 4:45 this morning with too many thoughts and a two-part question in my mind: What creates great customer service, and why has this diminished so much over the years? The answer, I think, is not so apparent, and one that we as employers and employees must reflect upon. Especially because the

How to Grow Your Business

How does one grow a business in a non-commoditized industry, or for that matter, in a commoditized industry? Simple: SERVICE! As I run around our world, the one thing that has become crystal clear is that good customer service is nearly lost, taking with it any personal or corporate responsibility (the one is dependent on